Travel Counsellor Certification

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Training CTC Certification Provider Information
Certification CTM Certification Student Information Form

 

Certification de conseiller en voyages (CTC)

Introduction

emerit logo - click for web siteLa certification de conseiller en voyages repose sur l’aptitude d’un individu à exécuter les tâches requises, axées sur les connaissances et le rendement, pour satisfaire aux attentes de l’industrie du voyage en matière d’emploi. Ces tâches sont définies dans les normes professionnelles de la consultation touristique qui ont été établies conjointement avec le Conseil canadien des ressources humaines en tourisme (CCRHT) avec la marque emeritMC.

Les normes professionnelles sont divisées en quatre (4) catégories principales – chacune d’elle détermine les principales tâches que l’on retrouve au sein de la profession. Ces catégories sont : 

  • Professionnalisme
  • Administration
  • Ventes et service à la clientèle
  • Produit de voyage

COÛT pour la certification de CTC

POUR les membres de l'ACTA

Paiement intégral requis au moment de l’inscription au prix spécial de 225,00 $+ TPS ou TVQ et recevez la trousse de préparation à l’examen gratuitement! Celle-ci comprend également l’inscription gratuite. Si vous souhaitez payer par étape, voici les frais détaillés :

  • Frais d’inscription : annulé
  • Frais d’examen : 150,00 $+ TPS ou TVQ
  • Frais d’administration pour l’évaluation du rendement et les rapports d’expérience dans l’industrie : 150,00 $+ TPS ou TVQ
  • Coût total pour la CERTIFICATION de CTC PROGRESSIVE : 300,00 $+ TPS ou TVQ

POUR les étudiants ET les enseignants des écoles approuvées par l’ACTA :

Paiement intégral requis au moment de l’inscription au prix spécial de 225,00 $+ TPS ou TVQ et recevez la trousse de préparation à l’examen gratuitement! Celle-ci comprend également l’inscription gratuite. Si vous souhaitez payer par étape, voici les frais détaillés : 

  • Frais d’inscription : annulé
  • Frais d’examen : 100,00 $+ TPS ou TVQ
  • Frais d’administration pour l’évaluation du rendement et les rapports d’expérience dans l’industrie : 150,00 $+ TPS ou TVQ
  • Coût total pour la CERTIFICATION de CTC PROGRESSIVE :   250,00 $+ TPS ou TVQ

POUR les non membres de l’ACTA ET enseignants des écoles non approuvées par l’ACTA

Paiement intégral requis au moment de l’inscription au prix spécial de 375,00 $+ TPS ou TVQ. Si vous souhaitez payer par étape, voici les frais détaillés :

  • Frais d’inscription : 100,00 $+ TPS ou TVQ
  • Frais d’examen : 150,00 $+ TPS ou TVQ
  • Frais d’administration pour l’évaluation du rendement et les rapports d’expérience dans l’industrie : 150,00 $+ TPS ou TVQ
  • Option : trousse de préparation à l’examen offerte à 35,00 $+ TPS ou TVQ
  • Coût total pour la CERTIFICATION DE CTC PROGRESSIVE : 400,00 $+ TPS ou TVQ

POUR les étudiants des écoles non approuvées par l’ACTA :

Paiement intégral requis au moment de l’inscription au prix spécial de 280,00 $ + TPS ou TVQ. Si vous souhaitez payer par étape, voici les frais détaillés :

  • Frais d’inscription : annulé
  • Frais d’examen : 150,00 $+ TPS ou TVQ
  • Frais d’administration pour l’évaluation du rendement et les rapports d’expérience dans l’industrie : 150,00 $+ TPS ou TVQ
  • Option : trousse de préparation à l’examen offerte à 35,00 $+ TPS ou TVQ
  • Coût total pour la CERTIFICATION de CTC PROGRESSIVE : 300,00 $+ TPS ou TVQ


Steps to Travel Counsellor Certification:

Step One: Enroll for Certification
Step Two: Pass the Knowledge Exam
Step Three: Occupational Experience (1800 Hours)
Step Four: Performance Evaluation
Costs for Enrollment and Knowledge Exam
Registration Forms for Enrollment and Knowledge Exam
 

Step One: Enroll for Certification

Complete the certification enrollment form.

  • If you are paying by credit card you may submit payment electronically
  • Certified cheque or money order must be submitted with enrollment form.

Study Guide

The Study Guide is your key to success, it will help you focus on what you need to know. Having the skills, knowledge and attitudes defined in the Guide means you have met the standards set by professionals in the travel industry. Each module of the Guide contains the following:

  • introduction – general description of topics
  • pre-check of skills – determine how familiar you are with topics
  • national occupational standards related to the module
  • learning objectives – outlines the knowledge or skills covered in the module
  • module content – divided into topics
  • activities – to review and test your knowledge
  • on your own – self-directed exercises for additional review
  • real experiences – a scenario followed by a set of questions covering the module
  • answer key – to all activities
  • performance checklist – rate yourself on your knowledge and experience of this module

Enrollment Fees:

The certification enrollment fee is a one-time charge and is valid for the period of time it takes you to complete the certification process.

Suggested time frame to complete the process is 1 to 2 years.

Step Two: Knowledge Exam

General Details

  • Supervised (proctored) setting
  • 125 multiple choice questions
    • 2% on Section A: Professionalism
    • 13% on Section B: Administration
    • 17% on Section C: Sales & Customer Service
    • 68% on Section D: Travel Products
  • You have four hours to complete the test.

What to expect on the Knowledge Exam

Examples include:

  • destination information (map work)
  • definitions
  • general travel product
  • reading & interpreting product information
  • price calculations

When and Where Can You Write the Exam?

The CTC exam is an online exam that must be booked in advance – you choose the date and time!

 Online Exams

  • Exams can be scheduled on any day as long as the registration and proctor application forms are submitted at least 2 weeks prior to the exam date being requested. Please note there will not be any techincal support available for exams scheduled outside of regular business hours.
  • If you attend a ACTA Endorsed Travel Program, your school may offer this test as an "exam on demand," please check with your instructor.

 Who Qualifies to Proctor the Exam?

  • Proctor application form and guidelines.
  • All proctors must be approved by ACTA.
  • Proctor forms must be submitted with exam registration
  • Candidates are required to complete the proctor form and submit it to ACTA, a minimum of 14 days prior to the exam date. The only exception to this requirement is for students who are writing at their travel program as an exam on demand – where the instructor has already set up the exam arrangements

Passing the Knowledge Exam

  • All online exams are computer scored and verified.
  • Scores within a few points of the passing mark are automatically verified and hand scored for accuracy.

How Does ACTA Determine The Exam Pass Mark?

Each exam has a unique passing score. This is because exams are created by assembling a random group of questions from a larger bank of questions. Each question has been reviewed and rated by an expert industry committee to determine how difficult the question is and how likely a travel counsellor is to select the correct answer.

Typically the passing score will range from 74 to 76%.

What is the Exam Pass Mark?

If your score is higher than or equal to the exam standard, you will be assigned a pass result; if your score is lower than the standard, you will be assigned a fail result.

Why Is The Pass Mark Kept Confidential?

Each exam form has a different exam standard (% pass rate) so that all candidates are treated equally in terms of an exam level of difficulty. Therefore the actual pass mark has no specific bearing other than to determine if the requirement of passing the exam has been met or not met (in the case of a fail). A report of the pass mark would be of no significance since it could not be compared to results from another exam form.

What Happens If You Fail The Exam?

  • You may re-write the exam as often as needed
  • A re-write fee will apply
  • Candidates have the right to appeal exam scores. A request to appeal the exam score must be sent to ACTA within 30 days after receiving the exam results.
     

Step Three: Occupational Experience

  • Required: 1800 hours
  • Must be relevant, recent travel industry experience (up to one year prior to enrollment).
  • Candidates must supply acceptable records as proof that this requirement has been met.
  • Proof of experience may include: pay slips / Record of Employments (ROEs), letters of employment.

Reducing the Occupational Experience Requirement

  • If you attended an Endorsed Travel Program that included a Practicum (100 hour +) and are able to submit your practicum report, you may apply for a 180 hour reduction in Experience hours.

  • If you have completed any supplier training approved by ACTA, you can apply hours to reduce your occupational experience by 450 hours. Included in supplier training are supplier specialist programs, webinars, product launches, training sessions and FAM trips. Applied hours for each event are set by ACTA.

Verification of Occupational Experience

  • ACTA will review the proof you provide to determine if it is acceptable and considered relevant.
  • The fee to process this requirement is included with the cost of the Performance Evaluation.

Step Four: Performance Evaluation

The performance evaluation is a test of your skill on the job. The evaluation observes a selected range of skills primarily dealing with sales & communication and is completed by the office manager or supervisor.

To register for your Performance Evaluation, including tracking of your 1800 hours of work experience and checklist, please contact Kulsum at kmurtaza@acta.ca .  The forms are currently under construction and will be made available very soon!  

Maintain CTC/CTM Designation

In order to maintain your designation, you are required to renew your CTC/CTM on an annual basis.

For more information on ACTA membership – please consult the membership area of the ACTA website.
 

Frequently Asked Questions (FAQ)

1)

Are all steps mandatory?
Yes. Representatives of the travel industry have determined what occupational standards items are best assessed by certain methods. Since only a portion of the standard is assessed through the Knowledge Test (for example), there can be no exemptions.

   
2)

I passed the Knowledge Exam at the end of my travel program, what is my next step?

 

You need to enroll for Certification and the Performance Evaluation. Certification packages are available for candidates who have passed the Knowledge Exam.

   
3)

I’m a travel student – may I write the Knowledge Exam?
Yes. You should have sufficient knowledge from your travel program to pass the Knowledge Exam component. Endorsed Travel programs may schedule Exam on Demands at the completion of their course of study or students can arrange to take the exam on their own with an approved proctor.

   
4)

What percentage do I need to achieve to pass the assessments?
"Marks" will not be given out. Assessment will be determined as either a "PASS" or "FAIL" only.

For the Knowledge Exam – pass level is on a "sliding scale" around 74%. Each individual question has its own pass percentage depending on which questions are pulled for the test the pass mark may vary slightly.

   
5)

Must I complete the steps in the order given?
The steps may be completed in any order – but the recommended order, is as outlined. Experienced counsellors may be completing several steps at the same time.

   
6) Is it possible to purchase the Study Guide to be used as a textbook for my travel program?
 

Yes, the Study Guide may be purchased for classroom use. See costs below. Bulk purchase prices may be available. Note the modules in the Study Guide relate directly to the Occupational Standard.

 

KNOWLEDGE EXAM PREP MATERIALS

WORKBOOK

The Study Guide to certification outlines the skills in the occupational standard. You may use the guide to identify areas you may not have been exposed to and attempt to gain more knowledge and/or experience in those areas.

  • $85.00 + $12.00 shipping and handling+ GST or HST
  • A Prep Guide provides information on how to write a multiple choice exam and includes 25 sample questions. Fee $20.00 + GST or HST
  • A Practice Exam is available.  Fee $20.00 + GST or HST 
  • Purchase Prep Puide and Practice Exam together for a special price
    of $35.00 + GST OR HST
  • To order Knowledge Exam Prep Material, contact kmurtaza@acta.ca

ENROLLMENT REGISTRATION

To enroll, please contact Kulsum at kmurtaza@acta.ca .  The forms are currently under construction and will be made available very soon! 

KNOWLEDGE EXAM REGISTRATION

To register for your Knowledge Exam please contact Kulsum at kmurtaza@acta.ca.  The forms are currently under construction and will be made available very soon!


The cost for CTC CERTIFICATION includes the enrollment fee, the Knowledge Exam, access to Specialist Programs, reduced member pricing on FAM trips, reduced pricing on in the ACTA online bookstore, and additional benefits as highlighted on the ACTA website. For detailed information on certification please visit www.acta.ca/education.

All Travel Agents that are enrolled in the current process for becoming certified will have up to March 31, 2013 to complete the process under the old system.

For detailed information on the CTC CERTIFICATION PROCESS  please contact kmurtaza@acta.ca